Billing Terms and Conditions

Last Updated: August 14, 2026

This document sets out how payment and billing work at Pet Cozy Co.

Accepted Payment Methods

Pet Cozy Co offers a range of secure payment options so that checking out is quick and straightforward. The following are accepted:

  • Credit and debit cards: Visa, MasterCard, American Express
  • PayPal
  • Afterpay, where available
  • Apple Pay and Google Pay
  • Bank transfer, for bulk orders only, please contact us for details

All payments are processed in United States Dollars (USD).

Payment Processing

Payment is taken at the time of purchase. An order is not processed or dispatched until payment has cleared in full. Where a payment is declined or fails, the order is not confirmed.

Pricing and Currency

Every price shown on petcozyco.com is listed in United States Dollars (USD). Prices may change at any time without notice. Any applicable taxes, duties, or shipping charges are calculated and displayed at checkout.

Secure Payment Processing

Pet Cozy Co uses SSL encryption and established payment gateways to protect personal and payment information. Card numbers and full payment details are never stored by us and are not accessible to us.

Refunds and Chargebacks

Refunds are handled in line with our Refund Policy. Unauthorized or fraudulent chargebacks are investigated and disputed. If a billing problem comes up, please write to info@petcozyco.com first so it can be sorted out directly and quickly.

Fraud Prevention

Pet Cozy Co reserves the right to cancel, refuse, or place a hold on any order suspected of fraud or unauthorized activity. Additional identity verification may be requested on high value or flagged transactions.

Changes to This Policy

We reserve the right to update this Billing Terms and Conditions policy at any time. Changes appear on this page with a revised Last Updated date. Reviewing this page from time to time is encouraged. Continued use of the website after a change constitutes acceptance of the updated policy.

Contact Information

Store Name: Pet Cozy Co

Store Address: 3947 Dalewood St, Pittsburgh Pennsylvania 15227, United States

Store Email: info@petcozyco.com

Store Phone: +14126741050

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.