FAQ

Welcome to the Pet Cozy Co Frequently Asked Questions page. The answers below cover the questions that come up most often. If something is not covered here, please get in touch and we will help.

Question 1: How long will it take to receive my order?

Handling Time: 1–2 business days (Monday to Friday)
Transit Time: 6–8 business days
Estimated Delivery Time: 7–10 business days in total.

Full details are in our Shipping Policy.

Question 2: Do you offer free shipping?

Yes. Shipping is free on all orders within the United States, with no minimum purchase. See the Shipping Policy for details.

Question 3: Where is Pet Cozy Co located?

Pet Cozy Co is a United States based online business offering a curated selection of high quality products, with shipping available within the United States.

Question 4: What if I receive a defective product?

A defective item is replaced at no cost. Please get in touch within 30 days of receiving the order and we will arrange it. See the Return Policy.

Question 5: Can I cancel my order after it is placed?

Yes, within 24 hours of placing it. Contact support as soon as possible, since an order already in processing may not be possible to stop.

Question 6: What is your return policy?

Returns are simple and hassle free within 30 days of delivery. The full process is set out in the Return Policy.

Question 7: When will I receive my refund after returning a product?

Once a return is received and inspected, the refund is initiated to the original payment method within 7 business days, depending on the bank or payment provider. See the Refund Policy.

Question 8: Do you offer a warranty?

Yes, a 30 day warranty applies to all purchases. Details are in the Return Policy.

Question 9: How can I contact customer support?

Through the Contact Us page, or directly at info@petcozyco.com.

Question 10: Do you ship internationally?

No. Shipping is exclusively within the United States at this time.

Question 11: Do you have a physical store location?

No, Pet Cozy Co is online only. Running without a shopfront keeps pricing competitive and allows a wider product selection.

Question 12: Can I place a bulk order for my business or organization?

Yes. Bulk orders are available. Contact customer support at info@petcozyco.com for pricing and details.

Question 13: What is the process for exchanging a product?

Exchanges are accepted. The instructions are set out in the Return Policy, or write to info@petcozyco.com and we will arrange it.

Question 14: How can I track my order?

Once an order has shipped, it can be followed on our Order Tracking Page. A tracking number is e-mailed as soon as the parcel leaves us.

Contact Information

Store Name: Pet Cozy Co

Store Address: 3947 Dalewood St, Pittsburgh Pennsylvania 15227, United States

Store Email: info@petcozyco.com

Store Phone: +14126741050

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.